Personalized Customer Management: Beyond Business Transactions
09 April 2025
While technology keeps us connected, nothing replaces the value of face-to-face interactions when it comes to understanding our clients’ needs and delivering exceptional service.
“At USKO, we believe that logistics is more than just moving goods—it's about building trust, reliability, and long-term partnerships”, underpins Vlad Skots, CEO USKO Inc.
With teams spread across multiple states and a diverse client base, USKO makes it a priority to meet the partners in person. Thrice per year, the team schedules 2-3 day trips to visit clients in key locations, ensuring that every collaboration is built on open communication and mutual growth.
These visits help strengthen partnerships through direct engagement, allowing to discuss areas for improvement and tailor solutions to each client's needs. By fostering long-term collaboration built on trust, transparency, and shared goals, USKO ensures lasting and successful relationships.
While emails and calls keep things moving, the human connection we establish during these in-person meetings sets USKO apart. Because at USKO, strong relationships drive success.
Author: Daria Speranska
Author: Daria Speranska
